REFUNDS
Total 100% Guarantee of money refund or Reship if the shipment does not arrive to the destiny country (Order Lost) since the Order leaves Peru
Note: If the Order arrived to the Country Destiny and it is seized or held by Customs , there is not refund of Money. the customer must know the restrictions and prohibitions of the products in his country before he make the purchase , peru-sana.com will not be responsible for any incident with customs authorities of the destination country. If restrictions of the product purchased exists or it is prohibited in the destiny country, our Payment Gateways will not return or refund the total paid.
ORDER LOST IN THE DESTINATION COUNTRY
If the order is lost by the Postal Service or Courier ,once arrived the order to the destination country inside the destination country , we do not make any refund neither any reship because the order arrived to the destination country and the loss of the order was responsability from the Postal Service or Courier in the destination country and not by peru-sana.com so the guarantee is not applicable
It is up to the Buyer to make the claim to the Postal Service or Courier in his Country since the Order arrived to a his country, it cleared customs but in transit to its destination, the Order was lost by the Postal Service
SHIPPINGS TO EUROPE ( TAXES)
From 1 July 2021, the buyer will be required to pay import fees for all non-EU shipments arrived to Europe . We do not make any money refund if the buyer does not want pay the taxes when his order arrived or is in the european destination country and the Order is returned to Peru.
CANCEL AN ORDER
If the buyer wants to cancel the order ,the buyer is obligated to send a warning email to the seller inside 6 hours if the payment was made by Credit Card . If the email is not sent by the buyer in that time , the seller assumes the purchase and payment is ok so the order will be packed and shipped. Once the order is shipped there is not refund of money.. If the email is not sent by the buyer in that time , the seller assumes the purchase and payment is ok so the order will be packed and shipped. Once the order is shipped there is not refund of money.
ORDERS DAMAGED
In case the shipment has suffered damages during the transport to the Destiny Country , the customer will have to communicate this situation to peru-sana.com before the 12 later hours to his reception. In this case, peru-sana.com will initiate the procedure of claim to the transport company to replace the merchandise damaged without additional charge to the client.
The customer will have right to the reship of the product without additional cost including the expenses shipment once the product has been given back to our facilities and the incidence has been verified.
RESHIP TIME
The reship time can vary based on the shipment category if the order was sent outside Peru. For products in stock, the habitual shipping time for abroad of 2 to 3 days. In any case, the shipment is processed as soon as possible .
It will be come to realise a unique shipment when it is available all the product to give back, except in case the customer indicates to us the opposite. However, peru-sana.com reserves the right to send the orders of form fragmented without additional cost for the customer.
For those products that are not in stock , the customer will be facilitated to by means of electronic mail the approximate manufacturing time that the manufacturer or supplier has communicated to us and he will stay informed of any variation that can arise from this term.
ACCEPTANCE OF POLICIES
If the customer or the user accept our policies of Refunds and ReShip offered through our site peru-sana.com, it means that he has read, understood and accepted in express form the set out terms before. It will also be understood that whenever the customer or user accedes to the site, he accepts of form express the effective norms of privacy. If he is not in agreement with our politic , the client will not have to provide any personal information, nor to use our service because he is not obligued to do it.