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Refunds

REFUNDS

Total 100% Guarantee of Re-Ship  if the shipment does not arrive to the destiny country (Order Lost) or if  the Order arrived damaged. If the Order arrived to the Country Destiny and it is seized or held  by Customs , there is not refund

PRODUCT RESTRICTIONS:

The customer must know the restrictions and prohibitions of the products in his country before he make the purchase , peru-sana.com will not be responsible for any incident with customs authorities of the destination country. If restrictions of the product purchased exists or it is prohibited in the destiny country, our Payment Gateways will not return or refund the total paid.

CANCEL AN ORDER

If the buyer wants to cancel the order ,the buyer is obligated to send a warning email to the seller inside 24 hours if the payment was made by Paypal and 04 Hours if the payment was made by Credit Card . If the email is not sent by the buyer in that time , the seller assumes the purchase and payment is ok so the order will be packed and shipped. Once the order is shipped there is not refund of money.. If the email is not sent by the buyer in that time , the seller assumes the purchase and payment is ok so the order will be packed and shipped. Once the order is shipped there is not refund of money.

ORDERS DAMAGED
In case the shipment has suffered damages during the transport to the Destiny Country , the customer will have to communicate this situation to peru-sana.com before the 48 later hours to his reception. In this case, peru-sana.com will initiate the procedure of claim to the transport company to replace the merchandise damaged without additional charge to the client.

The customer will have right to the resend of the product without additional cost including the expenses shipment once the product has been given back to our facilities and the incidence has been verified.

RE-SEND TIME

The shipping time can vary based on the shipment category if the order was sent outside Peru. For products in stock, the habitual shipping time for  abroad of 3 to 5 days. In any case, the shipment is processed as soon as possible .

It will be come to realise a unique shipment when it is available all the product to give back, except in case the customer indicates to us the opposite. However, peru-sana.com reserves the right to send the orders of form fragmented without additional cost for the customer.
For those products that are not in stock , the customer will be facilitated to by means of electronic mail the approximate manufacturing time
 that the manufacturer or supplier has communicated to us and he will stay informed of any variation that can arise from this term.

ACCEPTANCE OF POLICIES

If the customer or the user accept our policies of refunds and Re-Shipments offered through our site peru-sana.com, it means that he has read, understood and accepted in express form the set out terms before. It will also be understood that whenever the customer or user accedes to the site, he accepts of form express the effective norms of privacy. If he is not in agreement with our politic , the client will not have to provide any personal information, nor to use our service because he is not obligued to do it.